Quality of Experience (QoE) in LTE GSM UMTS Mobile Networks

Article Sidebar

Main Article Content

Kum Bertrand Kum
Dr. Austin
Abstract: Quality of Experience (QoE) is a well-established methodology for measuring and understanding the overall level of customer satisfaction with a service, and has been presented as a way to improve telecommunication services. Even though QoE can be used to solve problems such as customer loyalty and optimisation of network resources in mobile networks, there is a great lack of knowledge on how mobile operators can take advantage of QoE and its potential benefits. This thesis explores the incorporation of QoE in mobile networks to improve their service offering from a technical, regulatory and business perspective. An important conclusion is that due to the nature of the challenges faced by the mobile industry, a QoE analysis cannot be limited to a technical discussion. A technical solution can be the first step to the first step to overcoming industry challenges. Mobile operators require new methods that integrate technical, market and business considerations to improve their service offer. A method analysed in this dissertation is a Customer Experience Management (CEM) platform. Given the technical, regulatory and business factors covered in this thesis, a CEM platform can be used by mobile operators to make a better use of QoE in their business operation. operators to make a better use of QoE in their business operation.
Quality of Experience (QoE) in LTE GSM UMTS Mobile Networks. (2024). International Journal of Latest Technology in Engineering Management & Applied Science, 13(9), 136-146. https://doi.org/10.51583/IJLTEMAS.2024.130914

Downloads

Downloads

Download data is not yet available.

References

Chihani, Bachir & Bertin, Emmanuel & Collange, Denis & Crespi, Noel & Falk, Tiago. (2014). User-Centric Quality of Experience Measurement. Mobile Computing, Applications, and Services. 130. 33-46. 10.1007/978-3-319-05452-0_3. DOI: https://doi.org/10.1007/978-3-319-05452-0_3

ZAHID AKHTAR, KAMRAN SIDDIQUE, AJITA RATTANI, SYAHEERAH LEBAI LUTFI, & TIAGO H. FALK Why Is Multimedia Quality of Experience Assessment a Challenging Problem? Digital Object Identifier 10.1109/ACCESS.2019.2936470

] P. Le Callet, S. Moeller, A. Perkis, and eds., “Qualinet white paper on definitions of Quality of Experience,” in COST Action IC 1003, Laussanne, Switzerland, 2012.

K. De Moor, W. Joseph, I. Ketyko, E. Tanghe, T. Deryckere, L. Martens, ´ and L. De Marez, “Linking Users’ Subjective QoE Evaluation to Signal Strength in an IEEE 802.11B/G Wireless LAN Environment,” EURASIP J. Wirel. Commun. Netw., vol. 2010, pp. 6:1–6:10, Apr. 2010.

K. Brunnström, S. A. Beker, K. De Moor, A. Dooms, S. Egger, M.-N. Garcia, T. Hoßfeld, S. Jumisko-Pyykkö, C. Keimel, M.-C. Larabi, B. Lawlor P. Le Callet, S. Möller, F. Pereira, M. Pereira, A. Perkis, J. Pibernik, A. Pinheiro, A. Raake, P. Reichl, U. Reiter, R. Schatz, P. Schelkens, L. Skorin-Kapov, D. Strohmeier, C. Timmerer, M. Varela, I. Wechsung, J. You, and A. Zgank, “Qualinet White Paper on Definitions of Quality of Experience,” Mar. 2013, output from the fifth Qualinet meeting, March 12, 2013. [Online]. Available: https://hal.archives-ouvertes.fr/hal-00977812

Shaikh, J., Fiedler, M., Collange, D.: Quality of Experience from user and network perspectives. Annals of Telecommunications 65(1-2), 47–57 (2010) DOI: https://doi.org/10.1007/s12243-009-0142-x

C. W. Chen, P. Chatzimisios, T. Dagiuklas, and L. Atzori, Multimedia Quality of Experience (QoE): Current Status and Future Requirements. Hoboken, NJ, USA: Wiley, 2015. DOI: https://doi.org/10.1002/9781118736135

K. De Moor, M. Fiedler, P. Reichl and M. Varela, “Quality of Experience: From Assessment to Application,” in Dagstuhl Seminar Proceedings, 2015. [Online]. Available: http://drops.dagstuhl.de/opus/volltexte/2015/5036

P. Nesse, A. Gaivoronski, and H. Lonsethagen, “Ecosystem, QoE and Pricing of End to End Differentiated Services,” in 2015 6th International Conference on Information, Intelligence, Systems and Applications (IISA 2015), July 2015, pp. 91–93. DOI: https://doi.org/10.1109/IISA.2015.7387961

S. Wahlmueller, P. Zwickl, and P. Reichl, “Pricing and Regulating Quality of Experience,” in 2012 8th EURO-NGI Conference on Next Generation Internet (NGI), June 2012, pp. 57–64. DOI: https://doi.org/10.1109/NGI.2012.6252165

Laghari, K.U.R., Connelly, K., Crespi, N.: Toward total quality of experience: A QoE model in a communication ecosystem. IEEE Communications Magazine 50(4), 58–65 (2012)

Chihani, B., Bertin, E., Jeanne, F., Crespi, N.: Context-aware systems: a case study. In: International Conference on Digital Information and Communication Technology and its Applications, France (2011) DOI: https://doi.org/10.1007/978-3-642-22027-2_60

Mouton, J. 2001. How to succeed in your master’s & doctoral studies. 1st ed. Pretoria: Van Schaik Publishers.

Neuman, W. 1997. Social research methods: qualitative and quantitative approaches. 3rd ed. Boston: Allyn and Bacon.

De Moor, K., Joseph, W., Ketyk ́o, I., Tanghe, E., Deryckere, T., Martens, L., De Marez, L.: Linking users’ subjective qoe evaluation to signal strength in an ieee 802.11b/g wireless lan environment. EURASIP J. Wirel. Commun. Netw. 2010, 6:1–6:10 (Apr 2010) DOI: https://doi.org/10.1155/2010/541568

De Pessemier, T., De Moor, K., Joseph, W., De Marez, L., Martens, L.: Quantifying the influence of rebuffering interruptions on the user’s quality of experience during mobile video watching. Broadcasting, IEEE Transactions on 59(1), 47–61 (March 2013) DOI: https://doi.org/10.1109/TBC.2012.2220231

Fiedler, M., Kilkki, K., Reichl, P.: 09192 abstracts collection – from quality of ser-vice to quality of experience. In: Fiedler, M., Kilkki, K., Reichl, P. (eds.) From Quality of Service to Quality of Experience. No. 09192 in Dagstuhl Seminar Pro-

ceedings, Schloss Dagstuhl - Leibniz-Zentrum fuer Informatik, Germany, Dagstuhl, Germany (2009), http://drops.dagstuhl.de/opus/volltexte/2009/2236

Laghari, K., Connelly, K.: Toward total quality of experience: A qoe model in a communication ecosystem. Communications Magazine, IEEE 50(4), 58–65 (April 2012) DOI: https://doi.org/10.1109/MCOM.2012.6178834

Le Callet, Patrick, M.S., Perkis, A.: Qualinet white paper on definitions of qual-ity of experience (Mar 2013), qualinet White Paper on Definitions of Quality of Experience Output from the fifth Qualinet meeting, Novi Sad, March 12, 2013

Nurski, L.: Net neutrality, foreclosure and the fast lane, an empirical study of the uk. NET Institute report pp. 1–31 (2012) DOI: https://doi.org/10.2139/ssrn.2164382

Schatz, R., Fiedler, M., Skorin-Kapov, L.: QoE-based Network and Application Management. In: M ̈oller, S., Raake, A. (eds.) Quality of Experience: Advanced Concepts, Applications and Methods. Springer (Jan 2014) DOI: https://doi.org/10.1007/978-3-319-02681-7_28

Wieworra, L.: The economics of net neutrality: Implications of pri- ority pricing in access networks. Karlsruhe Institute of Technology. http://digbib.ubka.unikarlsruhe.de/volltexte/1000028857 (2012)

Martinez, L., Lungaro, P., Segall, Z., Zander, J.: Towards a novel resource man-agement scheme in wireless networks based on quality of experience (QoE). In: Proceedings of the 10th Scandinavian Workshop on Wireless Ad-hoc Networks (ADHOC 11). pp. 175 – 180 (2011)

Article Details

How to Cite

Quality of Experience (QoE) in LTE GSM UMTS Mobile Networks. (2024). International Journal of Latest Technology in Engineering Management & Applied Science, 13(9), 136-146. https://doi.org/10.51583/IJLTEMAS.2024.130914

Similar Articles

You may also start an advanced similarity search for this article.