INTERNATIONAL JOURNAL OF LATEST TECHNOLOGY IN ENGINEERING,
MANAGEMENT & APPLIED SCIENCE (IJLTEMAS)
ISSN 2278-2540 | DOI: 10.51583/IJLTEMAS | Volume XIII, Issue XII, December 2024
www.ijltemas.in Page 244
Evaluating YouTube’s Role in Records Management Training:
Enhancing Knowledge and Job Performance for Records Personnel
in Putrajaya
Noor Rahmawati Alias
1
, Nur Azreen Farihah Ahmad
2
, Nik Mohd Faris Nik Min
2
, Atiela Amran
2
, Nurul Nadhira Amalin
Azhari
2
, and Ayu Kamareena Abdullah Thani
2
1
School of Information Science, College of Computing, Informatics and Mathematics, Universiti Teknologi MARA,
Kelantan Branch, Malaysia
2
Faculty of Business and Management, Universiti Teknologi MARA, Kelantan Branch, Malaysia
DOI : https://doi.org/10.51583/IJLTEMAS.2024.131222
Received: 26 December 2024; Accepted: 30 December 2024; Published: 13 January 2025
Abstract: This study explores the role of YouTube as a mediating variable between enhancing knowledge (independent variable)
and job performance (dependent variable) for records personnel in Putrajaya. A total of 97 respondents (out of 118) from various
public sector organizations participated in this study. Data was collected via a structured questionnaire, and statistical analysis
was conducted using SPSS to examine descriptive statistics, reliability tests, and regression analysis. The results revealed a
negative relationship between YouTube’s role in enhancing knowledge and job performance. Although YouTube was found to be
useful for knowledge acquisition, its role did not significantly translate into improved job performance for records personnel. The
study emphasizes the need for more tailored and formalized training approaches to bridge the gap between knowledge
enhancement and job performance.
Keywords: Role of Youtube, Enhancing Knowledge, Job Performance
I. Introduction
In recent years, digital learning platforms, particularly YouTube, have become important tools in records management training for
public servants. With an increasing reliance on digital content for continuous professional development, organizations are
exploring the potential of YouTube as an accessible training resource for enhancing knowledge and improving job performance
(Barlis et al., 2021). Records management, an essential administrative function in public sector organizations, requires constant
updates on legislation, technology, and best practices (Bashir et al., 2021). As such, training personnel in this domain is critical
for maintaining efficiency and accuracy. Records management is a crucial aspect of organizational success, ensuring that valuable
information is properly created, organized, maintained, and disposed of according to legal, regulatory, and operational
requirements. Learning proper records management practices is essential because it helps organizations maintain accurate,
accessible, and secure records, which are fundamental for decision-making, legal compliance, and operational efficiency (Burkan
et al., 2020). For example, public sector organizations, healthcare facilities, and legal firms rely on well-managed records to
ensure compliance with regulations such as data protection laws, privacy policies, and industry-specific standards.
Moreover, effective records management enables organizations to retrieve important information quickly and efficiently,
supporting better service delivery and reducing time wasted in searching for lost or poorly managed records (Sikira and Mishael,
2024).). In the digital age, records management also involves managing electronic records and data, which are often subject to
different standards and require specialized knowledge in digital tools and technologies. Therefore, learning records management
is essential for staying up-to-date with the best practices, technologies, and legal requirements necessary to effectively manage
organizational records and ensure smooth operations.
The purpose of this study is to evaluate YouTube’s role in records management training by examining its mediating effect
between knowledge enhancement and job performance among records personnel in Putrajaya. While YouTube is widely used for
various educational purposes, its direct impact on job performance in the context of records management has yet to be thoroughly
explored ( Maziriri, et al., 2020). This research seeks to bridge that gap by investigating how YouTube aids in knowledge
acquisition and whether that translates into tangible improvements in job performance for public servants in records management.
II. Problem Statement
The growing reliance on digital tools, including YouTube, has reshaped the landscape of professional development, offering a
flexible and accessible means for knowledge acquisition (Deng et al., 2023). E-learning platforms have become increasingly
valuable, particularly in the public sector, where employees must stay informed about rapidly changing policies, practices, and
technologies (Ismail et al, 2022). However, despite the potential benefits, there is insufficient evidence on how platforms like
YouTube influence actual job performance outcomes among records management personnel, particularly as they navigate
complex regulatory and compliance requirements (Manesh et al.,2020).
INTERNATIONAL JOURNAL OF LATEST TECHNOLOGY IN ENGINEERING,
MANAGEMENT & APPLIED SCIENCE (IJLTEMAS)
ISSN 2278-2540 | DOI: 10.51583/IJLTEMAS | Volume XIII, Issue XII, December 2024
www.ijltemas.in Page 245
In records management, employees are responsible for handling sensitive data, ensuring regulatory compliance, and maintaining
comprehensive records, all of which directly impact organizational effectiveness (Johnson and Lee, 2020). The role of YouTube
as a supplementary tool for skill enhancement has gained attention, yet its effectiveness in translating acquired knowledge into
improved job performance is unclear (Kumar et al., 2021). While previous studies have examined YouTube’s potential for
enhancing knowledge (Kanetaki et al., 2022), there is a gap in understanding its mediating effect on performance, especially in
highly regulated sectors like public records management (Khyzhniak and Budnik, 2023).
For records personnel in Putrajaya’s public sector, staying current with legal, procedural, and best practice standards is essential
(Jian et al., 2024). However, it is unknown if YouTube-based learning complements traditional training or if it negatively affects
job performance by prioritizing surface-level knowledge over in-depth understanding (Lestari et al., 2023). Given the pivotal role
records management plays in organizational compliance and efficiency, it is vital to assess whether YouTube functions as an
effective tool in enhancing knowledge and job performance (Singh and Sharma, 2020).
III. Literature Survey
3.1. Job performance
Job performance refers to the effectiveness with which employees carry out the tasks and responsibilities associated with their
roles. In records management, job performance is especially critical as it impacts an organization's ability to comply with legal
regulations, maintain accurate records, and ensure efficient information retrieval (Yap et al., 2020). High job performance in
records management requires proficiency in various tasks, such as categorizing documents, adhering to filing systems, managing
data security, and updating records according to legal standards (Sundaram et al., 2021). A strong emphasis on training and
continuous development is necessary for enhancing performance, particularly in fields such as records management, where
evolving laws and technologies demand up-to-date knowledge and practical skills (Mokhtar and Yusof, 2016).
While job performance is influenced by a variety of factors such as motivation, training, and workplace support, recent studies
emphasize the importance of self-directed learning and the use of digital tools in facilitating job performance. Digital platforms,
particularly YouTube, have emerged as cost-effective resources to help employees acquire the necessary skills to improve their
performance on the job. Several studies highlight the effectiveness of YouTube in enabling employees to learn at their own pace,
providing access to tutorials, expert insights, and instructional videos tailored to their specific needs (Pratama et al., 2020). These
platforms allow records personnel to engage with the content relevant to their tasks, leading to improved job-related
competencies.
3.2. Enhancing knowledge
Enhancing knowledge is crucial for ensuring high job performance, particularly in specialized fields such as records management.
Knowledge enhancement involves acquiring new information, refining skills, and staying updated with the latest developments,
such as regulatory changes, new software tools, and best practices in managing physical and digital records (Yu et al., 2022). In
records management, knowledge enhancement ensures that personnel are well-equipped to manage the complexities of record-
keeping, from organizing documents according to legal guidelines to using technology for efficient document retrieval (Lam et
al., 2021).
Recent research suggests that knowledge enhancement in the workplace not only leads to better individual performance but also
positively influences organizational outcomes. According to Rahim et al. (2024), knowledge enhancement through continuous
learning has been linked to improved job performance and higher employee satisfaction. For records personnel, staying updated
with relevant knowledge is vital to managing records in compliance with regulations and ensuring operational efficiency.
YouTube, as an accessible learning tool, has been widely used to enhance knowledge. Videos on YouTube range from tutorials
on using specific software for records management to expert discussions on the legal aspects of record-keeping, making it an
invaluable resource for records management personnel seeking to improve their skills (Perifanou et al., 2021). The flexibility and
wide variety of content make it possible for employees to access information whenever needed, increasing knowledge retention
and ensuring employees are well-prepared to perform their job tasks effectively.
3.3. The role of YouTube in learning records management
Records management is a critical aspect of organizational efficiency, ensuring that important documents and data are correctly
stored, retrieved, and disposed of in accordance with legal and regulatory requirements. Effective records management is essential
for compliance, data security, and operational efficiency, particularly in industries that handle sensitive or large volumes of
information, such as healthcare, government, and law (Rigda, 2021). As organizations increasingly rely on digital records, the
need for employees to stay updated with new technologies, legal standards, and best practices in records management has grown.
This has led to a greater emphasis on continuous learning and training in records management practices.
YouTube has emerged as a valuable tool in providing accessible and diverse learning content, including for records management
training. As a widely used digital platform, YouTube offers users an extensive range of tutorials, webinars, and instructional
videos that cover various aspects of records management, from understanding legal compliance to using modern software for
document management. These videos are not only easily accessible but also provide employees with the flexibility to learn at
INTERNATIONAL JOURNAL OF LATEST TECHNOLOGY IN ENGINEERING,
MANAGEMENT & APPLIED SCIENCE (IJLTEMAS)
ISSN 2278-2540 | DOI: 10.51583/IJLTEMAS | Volume XIII, Issue XII, December 2024
www.ijltemas.in Page 246
their own pace, making them a convenient option for busy professionals seeking to enhance their skills (Choudhury and Misra,
2021).
Moreover, YouTube’s visual format allows learners to engage with content in a way that is often more engaging and
comprehensible than traditional written materials. For example, instructional videos can demonstrate the practical use of records
management software, making it easier for employees to understand complex tools and systems (Rozal et al., 2021). The
interactive nature of YouTube also enables employees to revisit materials as needed, reinforcing learning and ensuring that
knowledge is retained and applied effectively on the job.
In addition to practical guidance, YouTube also provides a platform for discussions on emerging trends in records management,
such as digitization, data protection, and cloud storage solutions. These videos allow employees to stay informed about the latest
developments in the field, which is essential for adapting to the evolving demands of records management (Srinivasacharlu ,
2020).
3.4. The mediating role of YouTube: enhancing knowledge and job performance
While knowledge enhancement has a direct impact on job performance, the process through which this relationship occurs can be
influenced by various factors, such as training methods and learning tools. YouTube, as a digital learning platform, plays a critical
mediating role in linking knowledge enhancement to job performance. Research has shown that the use of digital tools like
YouTube can enhance the learning process by providing employees with self-paced access to a wide range of resources, which in
turn can lead to improvements in job performance (Nelson et al., 2021).
In records management, the role of YouTube in mediating the relationship between enhancing knowledge and job performance is
particularly important. While enhancing knowledge through traditional methods such as classroom training can improve job
performance, YouTube provides an additional layer of flexibility and convenience. According to Seymour (2017), YouTube
allows employees to revisit and reinforce learning material as needed, leading to better retention and more effective application in
the workplace. This on-demand access ensures that employees are not only improving their knowledge but are also equipped to
implement it effectively in their jobs, leading to enhanced job performance.
However, the mediating role of YouTube is not without limitations. YouTube’s informal nature can sometimes hinder structured
learning, especially in highly regulated fields such as records management. The platform’s reliance on user-generated content
may result in varying levels of content quality, which can impact the effectiveness of learning (Tabejamaat et al., 2024).
Therefore, while YouTube can be an effective tool for enhancing knowledge, its mediating role in improving job performance
may require supplementary methods of learning or organizational support to ensure the material is relevant, accurate, and
applicable.
Research suggests that YouTube’s role as a mediating tool can be strengthened when combined with other training methods, such
as formal workshops or workplace mentoring, to provide a more structured learning environment. As noted by Purwanto. (2020),
when YouTube is used alongside other training resources, it can bridge the gap between knowledge enhancement and improved
job performance. Employees benefit from the flexibility and accessibility of YouTube content while still receiving guidance on
how to apply that knowledge in a practical context.
IV. Methodology
This study employs a quantitative research design to evaluate the role of YouTube in records management training. A survey
questionnaire was distributed to 118 staff members from public sector organizations in Putrajaya, with a final sample of 97
respondents (response rate: 82%). The questionnaire consists of three main sections: (1) Enhancing Knowledge (independent
variable), (2) Job Performance (dependent variable), and (3) Role of YouTube (mediating variable). The data collected was
analyzed using SPSS software. The analysis included the following steps:
1. Descriptive statistics: To summarize demographic information and assess the distribution of responses.
2. Reliability Test: Using Cronbach’s Alpha to measure the internal consistency of the constructs in the questionnaire.
3. Regression Analysis: To determine the mediating effect of YouTube on the relationship between enhancing knowledge
and job performance.
V. Findings
5.1. Descriptive statistics
The majority of respondents were male (60%) with an average age of 35 years. A significant portion of the participants had 5-10
years of experience in records management (45%). Regarding the frequency of YouTube use for training, 70% of respondents
indicated they used the platform at least once a week.
INTERNATIONAL JOURNAL OF LATEST TECHNOLOGY IN ENGINEERING,
MANAGEMENT & APPLIED SCIENCE (IJLTEMAS)
ISSN 2278-2540 | DOI: 10.51583/IJLTEMAS | Volume XIII, Issue XII, December 2024
www.ijltemas.in Page 247
5.2. Reliability test
The results of the Cronbach’s Alpha test in Table 1 indicated that the reliability of the constructs was acceptable. All values were
above the acceptable threshold of 0.70, indicating good internal consistency.
Table 1: Cronbach’s Alpha’s Reliability Test Result
Construct
Cronbach's Alpha
Enhancing Knowledge
0.88
Job Performance
0.83
Role of YouTube
0.85
5.3. Regression analysis
Based on the regression analysis results presented in Table 2, the findings are as follows:
1. Direct Positive Relationship between Enhancing Knowledge and Job Performance.
The analysis shows a significant positive relationship between enhancing knowledge and job performance (β = 0.45, p < 0.05).
This suggests that when employees gain knowledge directly related to their tasks, it positively contributes to their job
performance. Employees who have better knowledge relevant to their responsibilities tend to perform more effectively in their
roles.
Table 2: Regression Analysis Result on Relationship between Enhancing Knowledge and Job Performance
Predictor
Relationships with Job
Performance
β
p-
value
Relationship Type
Enhancing Knowledge
Job Performance
0.45
< 0.05
Positive
Role of YouTube
Job Performance
-0.28
< 0.05
Negative
2. Negative Relationship between YouTube's Role in Enhancing Knowledge and Job Performance. In contrast, there is a
significant negative relationship between the role of YouTube in enhancing knowledge and job performance (β = -0.28,
p < 0.05). Although YouTube serves as a source for acquiring knowledge, this does not necessarily translate into
improved job performance in records management tasks. This negative effect implies that additional factors, such as
formal training programs and on-the-job support, may be essential for knowledge acquired from platforms like YouTube
to be effectively applied in the workplace.
These findings suggest that while knowledge enhancement is beneficial to job performance, relying solely on YouTube for this
purpose may not yield optimal results. A structured learning environment with adequate workplace support might be more
effective in achieving performance improvements.
VI. Discussions
The findings of this study provide valuable insights into the effectiveness of YouTube as a tool for records management training
for public servants in Putrajaya. The results challenge the common assumption that the accessibility and convenience of
YouTube, as an informal learning platform, directly translate into improved job performance. While YouTube was found to be
useful for enhancing knowledge acquisition, it did not significantly improve the practical skills needed for effective records
management, highlighting a critical distinction between knowledge gain and the application of that knowledge in the workplace.
This finding aligns with the work of Lin et al. (2020), who argue that informal training methods, although accessible and flexible,
may not offer the depth of learning required for the development of complex, task-specific competencies.
The negative impact on job performance found in this study suggests that knowledge acquisition alone is insufficient in fostering
the practical application of skills in a professional setting. As noted by Farag et al. (2020), the relationship between knowledge
gained through training and actual job performance is not always linear. For training to be effective, it must go beyond simple
knowledge enhancement and address the practical and contextual aspects of the job. This is especially true in specialized fields
like records management, where employees need not only theoretical knowledge but also hands-on experience in applying
specific processes, tools, and procedures.
One of the key limitations of using YouTube as a primary training tool is its lack of structured guidance and supervision.
YouTube videos, although informative, generally do not provide the opportunity for interactive learning, real-time feedback, or
guidance from experienced professionals, all of which are essential for developing practical skills. According to experts in
educational psychology, such as Al-Maroof et al. (2021), effective learning, especially for complex tasks, requires not just
exposure to content but also opportunities for practice, feedback, and refinement. Without the necessary feedback loops or the
INTERNATIONAL JOURNAL OF LATEST TECHNOLOGY IN ENGINEERING,
MANAGEMENT & APPLIED SCIENCE (IJLTEMAS)
ISSN 2278-2540 | DOI: 10.51583/IJLTEMAS | Volume XIII, Issue XII, December 2024
www.ijltemas.in Page 248
opportunity to engage in practice-based learning, the knowledge gained through YouTube may remain theoretical, which does not
effectively translate into enhanced performance at the workplace.
Moreover, workplace culture and the availability of formal training programs play a critical role in determining the success of any
training initiative, including YouTube-based learning. Research by Saed et al. (2020) highlights the importance of an
organization's support structure in ensuring the successful transfer of learning from training environments to actual job contexts.
A workplace that lacks strong leadership, mentoring, or access to on-the-job training may hinder employees from effectively
applying new knowledge. Therefore, while YouTube can serve as a valuable supplementary tool, it cannot replace the formal,
structured training programs that are necessary to provide the hands-on experience and professional development that employees
require.
Additionally, previous studies have emphasized the importance of blended learning models, which combine digital resources with
traditional, instructor-led training. According to Mustafa et al. (2020), blended learning offers the best of both worlds by
integrating the flexibility and accessibility of digital learning tools like YouTube with the interactive and personalized
components of formal training. This type of approach has been shown to improve both knowledge acquisition and practical skills
application. For instance, public servants could watch YouTube tutorials on records management procedures and then attend in-
person or virtual workshops where they can practice these skills in a controlled environment with expert supervision.
This study’s findings also suggest that the lack of structured learning paths on platforms like YouTube may hinder the
development of practical skills. Unlike formal training programs, which are typically designed with a clear progression of topics
and learning outcomes, YouTube videos are often disjointed and may vary in depth and quality. This inconsistency can make it
difficult for learners to build a coherent understanding of complex tasks. As a result, learners may find it harder to transfer the
knowledge gained from YouTube into practical, real-world applications, leading to a gap between theoretical learning and actual
job performance (Wang et al., 2024). While YouTube offers a valuable resource for knowledge enhancement and has the
potential to complement traditional training methods, its limitations must be recognized, particularly in the context of developing
practical skills for records management.
The study underscores the importance of a more structured and comprehensive approach to training, which combines the
advantages of digital platforms with the hands-on, interactive elements of formal training. Organizations should consider adopting
a blended learning approach that incorporates the use of YouTube as a supplementary resource, alongside formal, structured
training programs, to ensure that public servants not only acquire knowledge but are also equipped with the practical skills
necessary to perform their jobs effectively. Future research should explore the potential of blended learning models in the context
of public sector training and investigate the factors that facilitate or hinder the effective transfer of learning in workplace settings.
VII. Conclusions
In conclusion, this study sheds light on the complex role of digital learning platforms, particularly YouTube, in enhancing records
management training for public servants in Putrajaya. The findings indicate that while YouTube can be a powerful tool for
expanding knowledge and providing easy access to educational content, its impact on job performance was less favorable. This
discrepancy highlights a crucial insight—knowledge acquisition alone is not sufficient to improve job performance. Effective
training programs must also include structured, interactive, and practical components that bridge the gap between theoretical
understanding and the application of skills in real-world settings. The negative impact on job performance calls for a reevaluation
of how digital tools like YouTube are integrated into training programs. While such tools can complement traditional methods,
they should not replace them entirely. Structured, formal training programs—those that incorporate face-to-face interaction,
hands-on practice, and guided learning—are still essential to ensure that knowledge is effectively applied in the workplace.
Additionally, these traditional methods can be augmented with YouTube videos and other digital resources to cater to diverse
learning preferences, reinforce key concepts, and provide ongoing support. Overall, the findings of this study emphasize the
importance of designing training programs that strike a balance between digital learning tools and traditional, interactive methods.
A thoughtful integration of both will foster more effective training environments, promote skill development, and ultimately lead
to improved performance in records management tasks. As organizations look to modernize their training approaches, it is
essential to carefully consider the limitations and potential of each tool, ensuring that the ultimate goal—enhanced job
performance and organizational effectiveness—is achieved.
References
1. Barlis Jr, J. M., Fajardo III, J. D., & Manila, B. M. (2023). The evolution of science education: You don’t know?
YouTube it. SAGE Open, 13(2), 21582440231168778.
2. Burkan Hawash, U. A., Yusof, Z. M., Mukred, M., & Ali, W. (2020). Intention to adopt electronic records management
system in the oil and gas sector in Yemen. International Journal, 9(5).
3. Deng, H., Duan, S. X., & Wibowo, S. (2023). Digital technology driven knowledge sharing for job performance. Journal
of Knowledge Management, 27(2), 404-425.
4. Ismail, M., Anuar, F. N., Peng, T. S., Amir, Z., Razali, A., Maidin, S. S., & Elias, S. (2022). YouTube Social Media as
an Internet Resource for Records Management Learning to Improve Knowledge and Job Satisfaction. Journal of
Pharmaceutical Negative Results, 5695-5705.
INTERNATIONAL JOURNAL OF LATEST TECHNOLOGY IN ENGINEERING,
MANAGEMENT & APPLIED SCIENCE (IJLTEMAS)
ISSN 2278-2540 | DOI: 10.51583/IJLTEMAS | Volume XIII, Issue XII, December 2024
www.ijltemas.in Page 249
5. Jian, L., Rao, C., & Gu, X. (2024). Your Profile Reveals Your Traits in Talent Market: An Enhanced Person-Job Fit
Representation Learning.
6. Kanetaki, Z., Stergiou, C., Bekas, G., Jacques, S., Troussas, C., Sgouropoulou, C., & Ouahabi, A. (2022). Acquiring,
analyzing and interpreting knowledge data for sustainable engineering education: an experimental study using
YouTube. Electronics, 11(14), 2210.
7. Khyzhniak, I. A., & Budnik, A. O. (2023). Using YouTube video hosting as a tool for future Philology teachers.
8. Lestari, P., Rohliah, L., Ningsih, W., & Hutagalung, G. U. (2023). Youtube: A Teaching Media To Optimize
Students’english Listening Comprehension Skill. Global Expert: Jurnal Bahasa Dan Sastra, 11(1), 17-24.
9. Manesh, M. F., Pellegrini, M. M., Marzi, G., & Dabic, M. (2020). Knowledge management in the fourth industrial
revolution: Mapping the literature and scoping future avenues. IEEE Transactions on Engineering Management, 68(1),
289-300.
10. Mokhtar, U. A., & Yusof, Z. M. (2016). Records management practice: The issues and models for
classification. International Journal of Information Management, 36(6), 1265-1273.
11. Maziriri, Eugine Tafadzwa, Parson Gapa, and Tinashe Chuchu. "Student perceptions towards the use of YouTube as an
educational tool for learning and tutorials." International Journal of Instruction 13.2 (2020): 119-138.
12. Pratama, S. H. H., Arifin, R. A., & Widianingsih, A. W. S. (2020). The use of Youtube as a learning tool in teaching
listening skill. International Journal of Global Operations Research, 1(3), 123-129.
13. Perifanou, M., Tzafilkou, K., & Economides, A. A. (2021). The role of Instagram, Facebook, and YouTube frequency of
use in university students’ digital skills components. Education Sciences, 11(12), 766.
14. Rahim, A. B. A., Jing, Z., Li, W., & Rabeeu, A. (2024). Assessing the impact of employee-centric digital transformation
initiatives on job performance: the mediating role of digital empowerment. Strategic Management-International Journal
of Strategic Management and Decision Support Systems in Strategic Management.
15. Rigda, C. (2021). Challenges to Records and Information Management in the Fourth Industrial Revolution. In Handbook
of Research on Information and Records Management in the Fourth Industrial Revolution (pp. 223-240). IGI Global.
16. Seymour, J. (2017). The modern records management program: an overview of electronic records management
standards. Bulletin of the Association for Information Science and Technology, 43(2), 35-39.
17. Sikira, R., & Mishael, A. (2024). Effectiveness of HRIS Personnel Records Management on Performance of Higher
Learning Institutions: A Case of Tengeru Institute of Community Development. Valley International Journal Digital
Library, 6045-6058.
18. Srinivasacharlu, A. (2020). Using YouTube in Colleges of Education. Shanlax International Journal of Education, 8(2),
21-24.
19. Rozal, E., Ananda, R., Zb, A., Fauziddin, M., & Sulman, F. (2021). The effect of project-based learning through
YouTube presentations on English learning outcomes in physics. AL-Ishlah: Jurnal Pendidikan, 13(3), 1924-1933.
20. Tabejamaat, S., Ahmadi, H., Barmayehvar, B., & Banihashemi, S. (2024). Enhancing Job Satisfaction and Productivity
through Knowledge Management Infrastructure: A Case of Construction Industry. Buildings, 14(3), 790.
21. Lin, C. P., Huang, H. T., & Huang, T. Y. (2020). The effects of responsible leadership and knowledge sharing on job
performance among knowledge workers. Personnel Review, 49(9), 1879-1896.
22. Purwanto, A. (2020). The role of job satisfaction in the relationship between transformational leadership, knowledge
management, work environment and performance. Solid State Technology.
23. Lin, C. P., Huang, H. T., & Huang, T. Y. (2020). The effects of responsible leadership and knowledge sharing on job
performance among knowledge workers. Personnel Review, 49(9), 1879-1896.
24. Wang, Y. C., Chung, Y. S., Lin, C. K., & Chen, P. J. (2024). Using YouTube meditation videos to boost mindfulness
and occupational health during the COVID-19 pandemic. International Journal of Stress Management, 31(2), 105.
25. Saed, H. A., Haider, A. S., Al-Salman, S., & Hussein, R. F. (2021). The use of YouTube in developing the speaking
skills of Jordanian EFL university students. Heliyon, 7(7).
26. Mustafa, A. G., Taha, N. R., Alshboul, O. A., Alsalem, M., & Malki, M. I. (2020). Using YouTube to learn anatomy:
perspectives of Jordanian medical students. BioMed Research International, 2020(1), 6861416.
27. Farag, M., Bolton, D., & Lawrentschuk, N. (2020). Use of YouTube as a resource for surgical education—clarity or
confusion. European urology focus, 6(3), 445-449.
28. Al-Maroof, R., Ayoubi, K., Alhumaid, K., Aburayya, A., Alshurideh, M., Alfaisal, R., & Salloum, S. (2021). The
acceptance of social media video for knowledge acquisition, sharing and application: A comparative study among
YouYube users and TikTok users’ for medical purposes. International Journal of Data and Network Science, 5(3), 197.
