Evaluating YouTube’s Role in Records Management Training: Enhancing Knowledge and Job Performance for Records Personnel in Putrajaya
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Abstract: This study explores the role of YouTube as a mediating variable between enhancing knowledge (independent variable) and job performance (dependent variable) for records personnel in Putrajaya. A total of 97 respondents (out of 118) from various public sector organizations participated in this study. Data was collected via a structured questionnaire, and statistical analysis was conducted using SPSS to examine descriptive statistics, reliability tests, and regression analysis. The results revealed a negative relationship between YouTube’s role in enhancing knowledge and job performance. Although YouTube was found to be useful for knowledge acquisition, its role did not significantly translate into improved job performance for records personnel. The study emphasizes the need for more tailored and formalized training approaches to bridge the gap between knowledge enhancement and job performance.
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